Shipping policy

Thank you for shopping with DeusMen!
We aim to deliver your products as quickly and smoothly as possible. Here’s everything you need to know about how and when your order will be shipped.

Processing & Fulfillment Times

All orders are processed within 1-2 business days.
Orders are not shipped or delivered on weekends or holidays.
You’ll receive a confirmation email with tracking details as soon as your order ships.

Shipping Times

We ship from fulfillment centers in the USA and EU, depending on your location and product availability.

Estimated Delivery Times:

USA: 2-5 business days (standard), 2 business days (express)
EU & The UK: 2–5 business days (standard), 2 business days (express)
International: 5-12 business days

⚠️ Please note: Shipping times are estimated and may vary due to customs clearance or delays in local delivery services.

Shipping Rates

Please note: Some countries may apply local VAT or customs duties upon delivery (see below).

The following shipping rates apply upon checkout with specific purchase value thresholds for free delivery:

United States — Standard: $5.90 USD Priority: $9.90 USD — Free standard shipping from $50 USD
Australia — $21.99 AUD — Free shipping from $79.90 AUD
Canada — $19.99 CAD — Free shipping from $69.90 CAD

Shipping Insurance

We offer optional Shipping Insurance at checkout for a one-time fee of $5.99 per order.

Please note: the $5.99 Shipping Insurance fee is non-refundable under all circumstances, including where a full order refund is subsequently issued.

What it covers:

Lost shipments – orders confirmed to be lost by the carrier, or with no tracking movement for 14 or more consecutive business days past the estimated delivery date
Damaged or destroyed items – orders that arrive with contents destroyed due to mishandling in transit, production or any situation that the buyer could not have had an impact on. Photo or video evidence are required. Please note that this applies only to damage on the actual item, rendering it unusable or unsafe to use. Cosmetic damage to outer packaging does not apply.
Stolen packages – orders marked as delivered but not received, with visual proof such as doorbell or security camera footage, or documented evidence of absence at the delivery location
Carrier-side issues – misrouting, processing errors, or delivery failures confirmed to have originated with the carrier.

How it works:

Without Shipping Insurance, delivery issues require us to open a formal claim with the carrier and wait for their investigation before we can act. This process can take several weeks.

With Shipping Insurance, we don't wait. The moment a qualifying issue is confirmed, we immediately reship your order at no additional cost, before we even contact the carrier.

If reshipment encounters a further confirmed issue, or if the original problem remains unresolved for more than 21 calendar days from the date it was first reported – and can be evidenced via tracking data or carrier correspondence – we will issue a full refund of your order value (excluding the $5.99 insurance fee).

How to make a claim:

Email us at support@deusmen.com with your order number, a description of the issue, and any supporting evidence. Claims must be submitted within 30 calendar days of your estimated delivery date.

Exclusions:

Shipping Insurance does not cover delivery failures caused by an incorrect or incomplete address entered at checkout, packages refused at delivery, customs or regulatory holds, or cases where no supporting evidence can be provided.

Tracking Your Order

Once your order ships, you’ll receive an email with your tracking number. You can track your shipment via the link provided.

If the link doesn’t work or you didn’t receive one, please email us at support@deusmen.com with your order number — we’ll resend your tracking info manually.

Split Shipments

If your order contains multiple items, they may be shipped separately depending on availability. You’ll receive a separate tracking number for each shipment if applicable.

Order Modification Disclaimer

Once your order has been placed, you have exactly 20 minutes to contact us regarding any order or product changes. During this time, we’ll do our best to make changes to your order. However, please note that changes may not be possible if your order is already being processed or has been forwarded to our warehouse for dispatch.

To modify your order, please email us immediately at support@deusmen.com, with your order number.

Please note that we're unable to make changes to the delivery address once the order has been placed.

Cancelling an Order

If you wish to cancel your order after it’s been placed, please contact us within 20 minutes. We’ll do our best to process your cancellation request before the order is sent to fulfillment.

However, once the order enters processing or shipping, we may no longer be able to cancel it. If that happens, you can still initiate a return once the product is delivered.

Lost or Delayed Packages

If your order hasn’t arrived within the estimated timeframe:

Check your tracking link for the latest updates.
If it’s been more than 14 business days, contact us at support@deusmen.com — we’ll investigate and assist right away.

Customs, Duties & Taxes

For international orders, DeusMen is not responsible for any customs duties, import taxes, or additional charges incurred during or after shipping. These fees are the responsibility of the customer and vary by country.

Unauthorized Resale Orders

DeusMen strictly forbid any reselling or redistribution of their products. The Company reserves the right to cancel any order that is suspected or proven to be for the purposes of unauthorized resale & redistribution.